These are quicktime .mov files.

If you are unable to hear, make sure to press the arrow that goes to the right and the little round ball will move. Notice the dark line underneath the ball will move to the right. This means the clip is loading into you computor. Click the little down arrow and check that your connection speed is correct

If the clip does not play you probably do not have quicktime installed on your computer.

Click here to download a free quicktime player

If you would like an alternative player for whatever reason

Click here

Additional resources:

Quicktime support

How to troubleshoot the web browser plug-In

Windows troubleshooting tips

If you still have problems please let us know and we will return your email as quickly as we can. Send your US phone number for faster service and we will talk you through it.

service@oneheart.us